If you need help, have any questions, or would like to learn more about Flocknote, you did indeed come to the right place! Check out our help pages, send us an email, or schedule a call to talk with one of our Happiness Engineers using the links below.
Email your ministry leaders and ask them to add their contacts to their groups and let them know how they can do that. It should go something like this:
Hi Everyone,
Do you have a current contact list for your ministry that includes names, emails and cell phone numbers? We’re pooling all of these together in Flocknote so that we have our members most up-to-date contact info. Your help with this ensures that your own info stays current and that we can reach more of our sheep as a church, so thanks in advance!
As an admin for your ministry in flocknote, you can add your members in individually, or if you drop them in a spreadsheet, you can import them all at once. You can find steps for both of those here. Alternatively, you can email your contact list to the folks at flocknote (help@flocknote.com) and let them know the name of your group and they’ll add them in for us.
Only have email addresses and no cell phone numbers for your members? Or vice versa? No worries, please add them to your group using the info you have. We’d like to have this completed by [enter date here]. If you have any questions at all, just let me know, or feel free to email the team at flocknote directly at help@flocknote.com
Sincerely,
You
To create a new Group, select the More button in the top left corner under your church or organization’s name and click
Manage Groups. Then, click the blue New Group button within the gray ‘Manage your groups’ pane that pops out.
You can then name the group and adjust the settings. If you aren’t sure what some of the settings control, you can see
this help article that discusses each field of the settings in detail.
Please Note: Only Super Admins can add groups. If you are not a Super Admin, you will not see the ‘New Group’ button. You’ll need to contact someone who is a Super Admin and they will be able to set the Group up for you and set you as Group Admin.
A Note is what is posted to a Group on Flocknote. Notes are text messages or emails (that can be posted to social media too!)
If you don’t see these options, it means you do not have permission to send out new Notes to Groups. To post new Notes to a Group you must either be an admin over at least one Group.
Putting it together: Your church or organization has Groups. Groups have Members who are subscribed to them. Notes are posted to Groups and sent out to Members in the Group according to their Notification Settings.
The email to your new team of admins should go something like this:
Hi Everyone,
I’m getting our church/ministry set up on Flocknote – which is an easy way for us to text message and email our members. I’ve created a group just for your ministry and set you as an admin. You can setup a login by visiting [your vanity URL here – need help finding this?].
We’re pretty excited about this new tool. You can watch this video for a better understanding of how it will help us reach more of our sheep and a brief overview of how it works. You can also check out their training video here, and some common FAQs – like how is Flocknote different than using my normal email or phone? Here.
Any questions? Feel free to ask away, or you can email them directly at help@flocknote.com
Sincerely,
You
Add this graphic to social media, in your bulletin, and wherever else you think people might see it. You can right click on the image and select ‘Download Image’ to save it to your computer.
Your Dashboard & Unolytics are two of the most powerful tools at your disposal when communicating with your flock. Watch the video below to see what you can do with each!
Most people know where to find you on the web (with a little help from Google sometimes), right? We have embed-able sign-up form codes that contain a little snippit of HTML that you can quickly copy and paste right on your site, no computer science degree required! That way people can get connected to your Flocknote page without ever having to leave your website.
To find the embed-able sign-up form code for your Flocknote page:
These sign up forms are also available for each of your individual groups as well. You’ll find a similar ‘Get embed-able sign up form code’ buttons inside of
Group Settings (the screenshot below shows your Settings for your church as a whole).
To import your members to Flocknote, you’ll want to have a spreadsheet that contains their names, email address, and phone numbers. It can either be an excel spreadsheet (.xls or .xlsx) or a .csv file. If you have separate spreadsheets for email addresses and phone numbers, you will want to combine the contact information into one spreadsheet – that way, each member will just have one account in Flocknote that contains both their email address and cell phone number.
Here are a few handy tips for formatting your spreadsheet:
Here are a few handy tips when doing an import:
Stuck? Email your spreadsheet to us at help@flocknote.com and let us know the Group you are working with and we’ll help you get things imported :)
You’ll need to create a
Report or perform an Export of the Names, Emails, and phone numbers that are on file. Most programs can export directly to a CSV, but some may have the option to export out to an Excel worksheet as well. The help/support page for the particular type of software you are using might be able to point you in the right direction for exporting your spreadsheet of contacts.
To import your members to flocknote, you’ll want to have a spreadsheet that contains their names, email address, and phone numbers. It can either be an excel spreadsheet (.xls or .xlsx) or a .csv file
Here are a few handy tips for formatting your spreadsheet:
One of the best parts about Flocknote is that your members can register themselves for your network. Using a vanity URL or a Text-to-Join keyword, your members can join your network, pick the groups they want to hear from, and be on their way (all without needing to create a password)!
VANITY URL (e.g. flocknote.com/YOURCHURCH)
Your church or organization’s “Vanity URL” is a unique link specific to your church or organization through which people can join your Flocknote page. It’s set automatically when your network is created, but you can change it at any time (scroll down for where to find and change your church’s URL).
TEXT-TO-JOIN KEYWORD
A text-to-join (TTJ) keyword is another way for people to join your church or organization on Flocknote. It’s a unique word specific to your church or organization that your parishioner would then text message to the number
84576 (in the US).
You can also set up text-to-join keywords for specific groups within your church or organization (see below for more information on setting up text-to-join for specific groups).
WHERE TO FIND THEM
To create, edit, or change your vanity URL or text-to-join keyword, click on Settings inside of the
More Menu (only Super Admins will see this option in their More Menu).
Vanity URL
The vanity URL can be found toward the bottom of the ‘Settings’ popup directly under the embed-able sign up form code (No. 1 in the diagram below). To edit it, you actually adjust the Short Name that listed toward the top of the Settings popup directly under your church or organizatio name – delete the current Short Name text in the white box and type in your new desired Short Name, then click “Save.”
To then share it with your parishioners, add the new Short Name text you just created to the end of “flocknote.com/” and you’ll be set to go! (Example: flocknote.com/holycross)
TTJ Keyword
Your TTJ keyword can be set and/or changed in the field marked “TTJ Keyword” (No. 2 in the diagram). (If you are looking to set up a group-specific TTJ keyword, you can do so by adjusting the settings for that specific group. To set up a Text-to-Join keyword for a specific group, first click the specific group from the list of groups in the left-hand column. Then, select the
Group Settings
button (it looks like a cog wheel) in the top right corner of the page.)
To create a keyword for the first time, simply click in the white box next to “TTJ Keyword” and begin typing. When finished, click “Save”.
If you’re editing or changing a keyword, simply highlight the current keyword in the same white box, type in your new keyword, then click “Save”.
NOTE: If you receive an error message saying “Oops! This keyword is already taken.” it means that keyword is in use by another church or organization and you’d need to choose a different keyword.
Additional Information on TTJ Keywords
DIAGRAM:
Making someone an admin in Flocknote only takes a few clicks. First it’s important to understand there are 3 different levels of admin privileges within Flocknote. Super Admin, Group Admin, and Note Senders.
Super Admins: Can send notes to and manage all groups, add new groups, add and view members of all groups, and manage the network settings.
Group Admins: Can send notes to and manage only the group(s) they are a Group Admin of, view and add members to groups they are an admin of, and manage settings for the groups they are an admin of. They cannot add new groups.
Note Senders: Can send notes to only the group(s) they are a Note Sender of. They cannot view any member contact information for any group, nor can they add members to any group.
To make someone a Super Admin:
To make someone a Group Admin or Note Sender:
